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FREQUENTLY ASKED QUESTIONS

DO YOU OFFER WHOLESALE?

Yes! Please email me at ramblinsoulstudios@gmail.com with all inquires and to receive the password to my wholesale collection page.

DO YOU OFFER CUSTOM ORDERS?

I am currently not accepting custom orders. 

However, please feel free to reach out if you have a special piece you are interested in, as I occasionally make room for an exception. 

RETURN & EXCHANGE POLICY 

If you have questions or encounter an issue with your purchase please contact me at ramblinsoulstudios@gmail.com

All sales are final. Please consider carefully before purchasing.

Refunds and returns for artwork, jewelry, and handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.

I may offer exchanges under limited circumstances. 

Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Ramblin Soul Studios has reserved the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. 

"oh no, I just purchased this item and it just broke!"

While I believe all jewelry should be handled with care, my jewelry should not just fall apart on you. These pieces are delicate in appearance but are well made products that can withstand regular wear. My jewelry will not withstand abuse and I will not take responsibility for jewelry damaged as a result of rough handling. Either way, if you experience an issue with one of my pieces, e-mail me so I can replace the item or provide options for repairing your jewelry.

 

DAMAGES & DEFECTS 

I will not send a knowingly defective product to a customer.

Please inspect all shipments immediately upon arrival. Please contact me at ramblinsoulstudios@gmail.com within five days of the receiving date (not opening date) of a damaged or defective shipment. Please provide photographs and keep all packaging with the return, including packaging materials, even if damaged.

Returned merchandise will be repaired or replaced with new merchandise if unable to be repaired. Returned merchandise will not be accepted if it is held for more than 15 days after receipt or if returned without contacting me to report damage or defects as outlined above. 

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